HR IS Application Service Manager (m/w)

Daily rate

1,100 EUR

Expenses

incl. expenses

Project duration

as of now - 31.03.2018

Deployment country

Germany

Deployment city

München

Required availability

80 %

Industry

IT service provider

Function

Human Resources

Service

Project management

Responsibilities & Challenges

• Take over responsibility as Service Manager for the HRIS applications to internal users and external stakeholders.
• Assure seamless operations in accordance to the defined service levels, by taking over full responsibility for all service processes (incident & problem management as well as access management) including business continuity.
• Monitor system parameters and relevant interfaces (continuous health check)
• Responsible for service lifecycle management by preparation and attendance of release changes and patches in collaboration with the external provider
• Monitor, enhance and improve standard process for user support and authorizations (access right management).
• Support periodic preparation activities (e.g. upload forms and targets) for HR Business
• Follow the product developments and share information about new features and processes to the HRIS Expert and to key users (explain/educate new processes)
• Actively support projects and changes concerning HRIS by conversion of business requirements into technical implementation concepts and own configuration activities or coordination of third party implementation partner and functional testing.
• Develop and maintain technical documentation
• Identify and communicate potential for leaner and more efficient operational processes
• Provide standard reports to HR Community
• Coordinate vendors (system related) and 3rd level issue resolution

Personnel accountability

Not specified

Budget accountability

Not specified

Skills:

• Strong verbal and written communication skills in English and German language required
• Ability to provide customer service through collaboration and partnership with both HR and IT colleagues
• In depth working knowledge of HR processes and systems
• Several years experience supporting an HRIS (preferably SuccessFactors) and/or cloud based HR system, including experience with system configuration
• Ability to work in a fast-paced, international team environment with multiple priorities
• Experience in exporting data out of a system and manipulating it through MS Excel a plus (such as use of pivot tables, writing macros)
• Analytical, target oriented work style

Linguistic proficiency