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HR IS Application Service Manager (m/w)
ab sofort - 31.03.2018
Aufgaben & Ziele
Responsibilities & Challenges
Take over responsibility as Service Manager for the HRIS applications to internal users and external stakeholders.
Assure seamless operations in accordance to the defined service levels, by taking over full responsibility for all service processes (incident & problem management as well as access management) including business continuity.
Monitor system parameters and relevant interfaces (continuous health check)
Responsible for service lifecycle management by preparation and attendance of release changes and patches in collaboration with the external provider
Monitor, enhance and improve standard process for user support and authorizations (access right management).
Support periodic preparation activities (e.g. upload forms and targets) for HR Business
Follow the product developments and share information about new features and processes to the HRIS Expert and to key users (explain/educate new processes)
Actively support projects and changes concerning HRIS by conversion of business requirements into technical implementation concepts and own configuration activities or coordination of third party implementation partner and functional testing.
Develop and maintain technical documentation
Identify and communicate potential for leaner and more efficient operational processes
Provide standard reports to HR Community
Coordinate vendors (system related) and 3rd level issue resolution
Anforderungen & Kenntnisse
Strong verbal and written communication skills in English and German language required
Ability to provide customer service through collaboration and partnership with both HR and IT colleagues
In depth working knowledge of HR processes and systems
Several years experience supporting an HRIS (preferably SuccessFactors) and/or cloud based HR system, including experience with system configuration
Ability to work in a fast-paced, international team environment with multiple priorities
Experience in exporting data out of a system and manipulating it through MS Excel a plus (such as use of pivot tables, writing macros)