Project Management Of An International CRM Implementation

Daily rate

By arrangement

Expenses

plus expenses

Project duration

as of now - 31.12.2023

Deployment country

Switzerland

Deployment city

Switzerland / Remote

Required availability

100 %

Industry

Engineering

Function

IT

Service

Our client, an international, industry conglomerate, is in the process of implementine one standard CRM-sytem across the entire group (34 countries).

The senior manager, in charge of the project, is looking for an Project Manager (m/f/d) ad interim, who´s closely supporting and managing  the core team and steering the external implementers.

Main Tasks:

• Managing CRM business processes that combines existing and future CRM capabilities and integration
  
• Defining the CRM strategy including all interfaces to ERP and further systems
  
• Maintain project plan of all tasks, deliverables and resources, including cost controlling
  
• Gathering up feedback from the local sales teams for continuous improvement
  
• Vendor selection and management
  
• Hands-on capabilities with CRM tools, good understanding of process testing, experiences and data migration, mapping is a plus
  
• Ensuring the implementation of the necessary sales processes & reporting
  
• Providing hands-on training for the sales team in order to master the CRM system
  

Leadership & influence:

• Leading the informal oneCRM project team and external consultant partners
  
• Cooperating & influencing sales community as well as IT resources to ensure availability of the CRM system
  

Interface, Collaboration, Stakeholders:

• Key interfaces to the global sales team as internal customer, both to seek for input & feedback as well as providing the global sales process with systems, tools, reporting & KPIs;
  
• Interfaces to corporate IT to support systems & tools
  
• Key stakeholders are the country organizations owning customers and thus in charge of implementing the sales process; further stakeholders are senior managers to drive sales effectiveness
  

Output and Key Result Areas:

• Provide a functional CRM systems which serves as a daily working tool for all sales person globally
  
• Ensure a comprehensive reporting and KPI system for a global overview of all customers, specifically global accounts
  
• Establish a consistent sales process for multiple business units and functions
  
• Provision of sales effectiveness features like opportunity management & campaign management in order to support local sales teams to drive sales productivity
  

Personnel accountability

keine

Budget accountability

keine

• Great project management & implementation skills, experience to manage project work with remote teams with diverse functions and backgrounds
  
• Good understanding of sales environment, sales process, customers, customer applications, customer buying behavior, with a focus on CRM tools
  
• Experience with IT processes and related systems
  
• Hands-on capabilities with CRM tools, good understanding of process testing, experiences and data migration, mapping is a plus
  
• Strong communication skills to explain & promote the sales process and CRM in order to motivate the global sales team to adopt a habit of using on a daily basis
  
• Dynamics & SAP knowledge a plus
  
• Field & inside sales experience a plus
  
• Background to develop & implement global project strategies
  
• Communication skills of processes, systems & tools
  

Linguistic proficiency