General Information
Position
International Project Manager (m/f/d) CRM Implementation
Daily rate
By arrangement
Expenses
plus expenses
Project duration
as of now
-
31.12.2023
Deployment country
Switzerland
Deployment city
Switzerland / Remote
Required availability
100 %
Industry
Engineering
Function
IT
Service
Tasks & Objectives
Tasks
Our client, an international, industry conglomerate, is in the process of implementine one standard CRM-sytem across the entire group (34 countries).
The senior manager, in charge of the project, is looking for an Project Manager (m/f/d) ad interim, who´s closely supporting and managing the core team and steering the external implementers.
Main Tasks:
- Managing CRM business processes that combines existing and future CRM capabilities and integration
- Defining the CRM strategy including all interfaces to ERP and further systems
- Maintain project plan of all tasks, deliverables and resources, including cost controlling
- Gathering up feedback from the local sales teams for continuous improvement
- Vendor selection and management
- Hands-on capabilities with CRM tools, good understanding of process testing, experiences and data migration, mapping is a plus
- Ensuring the implementation of the necessary sales processes & reporting
- Providing hands-on training for the sales team in order to master the CRM system
Leadership & influence:
- Leading the informal oneCRM project team and external consultant partners
- Cooperating & influencing sales community as well as IT resources to ensure availability of the CRM system
Interface, Collaboration, Stakeholders:
- Key interfaces to the global sales team as internal customer, both to seek for input & feedback as well as providing the global sales process with systems, tools, reporting & KPIs;
- Interfaces to corporate IT to support systems & tools
- Key stakeholders are the country organizations owning customers and thus in charge of implementing the sales process; further stakeholders are senior managers to drive sales effectiveness
Output and Key Result Areas:
- Provide a functional CRM systems which serves as a daily working tool for all sales person globally
- Ensure a comprehensive reporting and KPI system for a global overview of all customers, specifically global accounts
- Establish a consistent sales process for multiple business units and functions
- Provision of sales effectiveness features like opportunity management & campaign management in order to support local sales teams to drive sales productivity
Personnel accountability
keineBudget accountability
keineRequirements & Expertise
Requirements
- Great project management & implementation skills, experience to manage project work with remote teams with diverse functions and backgrounds
- Good understanding of sales environment, sales process, customers, customer applications, customer buying behavior, with a focus on CRM tools
- Experience with IT processes and related systems
- Hands-on capabilities with CRM tools, good understanding of process testing, experiences and data migration, mapping is a plus
- Strong communication skills to explain & promote the sales process and CRM in order to motivate the global sales team to adopt a habit of using on a daily basis
- Dynamics & SAP knowledge a plus
- Field & inside sales experience a plus
- Background to develop & implement global project strategies
- Communication skills of processes, systems & tools
Linguistic proficiency
English
Business fluent