Projekt № 315
Allgemeine Projektdaten
Position
HR IS Application Service Manager (m/w)
Tagessatz
1.100 EUR
Spesen
inkl. Spesen
Laufzeit
ab sofort
-
31.03.2018
Einsatzland
Deutschland
Einsatzort
München
Erfdl. Verfügbarkeit
80 %
Branche
IT-Dienstleistung
Funktion
Personalwesen
Leistung
Aufgaben & Ziele
Aufgabenstellung
Responsibilities & Challenges
- Take over responsibility as Service Manager for the HRIS applications to internal users and external stakeholders.
- Assure seamless operations in accordance to the defined service levels, by taking over full responsibility for all service processes (incident & problem management as well as access management) including business continuity.
- Monitor system parameters and relevant interfaces (continuous health check)
- Responsible for service lifecycle management by preparation and attendance of release changes and patches in collaboration with the external provider
- Monitor, enhance and improve standard process for user support and authorizations (access right management).
- Support periodic preparation activities (e.g. upload forms and targets) for HR Business
- Follow the product developments and share information about new features and processes to the HRIS Expert and to key users (explain/educate new processes)
- Actively support projects and changes concerning HRIS by conversion of business requirements into technical implementation concepts and own configuration activities or coordination of third party implementation partner and functional testing.
- Develop and maintain technical documentation
- Identify and communicate potential for leaner and more efficient operational processes
- Provide standard reports to HR Community
- Coordinate vendors (system related) and 3rd level issue resolution
Personalverantwortung
keine AngabenBudgetverantwortung
keine AngabenAnforderungen & Kenntnisse
Anforderungen
Skills:
- Strong verbal and written communication skills in English and German language required
- Ability to provide customer service through collaboration and partnership with both HR and IT colleagues
- In depth working knowledge of HR processes and systems
- Several years experience supporting an HRIS (preferably SuccessFactors) and/or cloud based HR system, including experience with system configuration
- Ability to work in a fast-paced, international team environment with multiple priorities
- Experience in exporting data out of a system and manipulating it through MS Excel a plus (such as use of pivot tables, writing macros)
- Analytical, target oriented work style
Sprachkenntnisse
Englisch
verhandlungssicher
Deutsch
verhandlungssicher